Terms of Use

Our Policies

Application & Fees

Places are allocated on a first-come, first-served basis, with a priority application procedure available for re-enrolling students.
An acknowledgement email will be sent to all students before the term begins to confirm receipt of their application. Please contact us at 3488-7724, info@tinytots.com.hk if you do not receive an acknowledgement email from us.
Students who start later on the term can pay a pro-rated portion of the term fees if space still available.
Please check the time, date and venue carefully and make note of any statutory holidays as outlined on the schedule and confirmation letter. No further reminder will be made.
You are asked to inform the office should you wish to make any changes after the application is processed.
We reserve the right to change course times, venues and dates at our discretion. Parents will be notified of any changes in advance whenever possible.
We reserve the right to cancel courses due to insufficient enrollment. Every effort will be made to place students in a similar course. If none is available, a refund will be issued.
We do not accept postdated checks.
No refund will be issued for any reason
Tinytots Coaching have the right to exclude children from classes for the nonpayment of fees.

Withdrawal and Absences from Class

All fees are nonrefundable once the course has commenced.
Refund can only be made if requested at list one week prior to the commencement of the course. The request for cancellation must be made in writing.
No refund will be made for students missing a lesson for any reason except for an extended period of sickness. To receive credit for such an absence, parents/guardians must submit a written request supported by a medical certificate showing a minimum sick period of FIVE days. Requests and documentation must be submitted within seven days of the absence.

Cancellations and Schedule Changes

In the event of a venue closure due to unforeseen circumstances, classes will be cancelled and makeups will be scheduled where possible. In such cases, no refund or credit will be issued.
Where there are changes to our schedule, we will notify the parent/guardian by email or by telephone if there is no email address on file.

Weather Policy

In the interest of students’ safety, we reserve the right to cancel classes when a venue is deemed unsafe due to inclement weather. If a class is cancelled due to rain, students can choose to attend a makeup class in one of our other classes. No refund, credit or makeup will be provided in the event of typhoons and red/black rainstorms.

Facilities

In the case of a venue being unavailable, a suitable replacement venue will be offered. No refund or credit will be given.

Parent and Guardian Responsibilities

All students must be under adult supervision while waiting for classes to commence. We recommend parents and guardians of children under the age of 5 to remain on site for the duration of the class.
Parents and guardians are required to remain at the venue of the activity.
Classes will finish on time. Please ensure you pick up your child promptly at the end of class.

Safety

Tinytots Coaching Limited is not responsible for any injury to participants, or damages or loss of property as a result of participation in our courses.
Participants are expected to abide by the regulations of the facility. This will be strictly enforced and we reserve the right to ask anyone who does not abide by the rules or behaves unreasonably to leave immediately.

Information Policy

Information provided will be used for the purposes of:
processing your application for enrollment;
administration after enrollment, and
Providing you with information about other activities offered by Tinytots Coaching Limited. If you do not wish to receive any information about our activities, please inform us in writing.
At times we will make video recordings of sports sessions for the purpose of staff training, skill analysis, quality assurance and promotion on sites such as Facebook and Youtube. We may also take photos of participants for use in publicity material. If you do not want your child to be photographed in class, please inform us in writing.
The data collected by Tinytots Coaching will be kept confidential. You have the right to obtain access to and request correction of any information held by us concerning you and your child. Requests for such access should be made in writing.
We reserve the right to amend our policies from time to time.

 


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